Wireless (eduroam) - BYOD setup

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au
2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
3. Click JoinNow.
4. If prompted, download the WiFi_La_Trobe_University_Wrapper.exe installer by clicking Save File.
5. Once the file has finished downloading, click the downloads tab in your browser and open the saved file.
6. The W2 application will launch, click Next to continue the setup.
7. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
8. Once you have successfully logged in and the certificate has been installed, you will be prompted with Configuration succeeded.
9. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au
2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
3. Click JoinNow.
4. Double-click the downloaded file: WiFi_La_Trobe_University_Wrapper.dmg
5. Double-click on the secure W2 WiFi_La_Trobe_University_Wrapper application to launch it.
6. Click Open.
7. When the application launches, click Next.
8. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
9. Once you have signed in correctly, you will be redirected back to the application.
10. Enter your personal username and password for logging into your Mac to allow the application to make changes (this is not your La Trobe username and password)
11. Enter your Keychain password (in most cases this will be the same as your Mac login password).
12. Click Done to complete the setup.
13. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

Note: As listed in supported devices there are known issues with Chromebooks. Please attempt the steps below to connect to eduroam but be aware this may not connect correctly. Unfortunately this is a known error with Chromebooks.

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi.latrobe.edu.au
2. This should identify the device with a Google Chrome symbol as the system
3. Follow the prompts for set up which will include adding the SecureW2 Join Now as a Google Chrome extension
4. Go back to wifi page and select log in
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. This will prompt the system to open another tab where you are able to upload the SecureW2 .onc file
7. Scroll to the bottom of the page that has opened. It will have a ONC file upload option
8. Select upload - .onc file should be in downloads
9. Upload the file
10. Now select eduroam in network on device
11. This may open the wifi details page, just select connect without changing any details.
12. This should allow the device to connect to Eduroam (note this may take a minute to connect)

1. Open the Google Play Store and search for SecureW2 JoinNow and install the app.
2. Navigate to https://wifi.latrobe.edu.au and select I am a LTU staff/student.

3. Tap JoinNow.

4. The application will ask for Location Permission

   • Select Yes: This will enable your device to automatically connect when you are within a detected range of the La Trobe eduroam wireless network.
   • Select No: This will mean you need to manually tell your device to connect to the eduroam network via your wireless settings each time you attend any La Trobe Campus.
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. Tap Continue to complete the enrollment process.
7. Tap Next.
8. Tap Done.
9. When on a La Trobe campus, you can open the SecureW2 JoinNow application to verify that you are connected to eduroam.

1. Connect your Apple IOS device to your personal network, hot spot or mobile data
2. Navigate to https://wifi.latrobe.edu.au using Safari and select I am a LTU staff/student.
3. Tap JoinNow.
4. You will be redirected to a new landing page to provision your device. Tap Sign In.
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. Tap JoinNow.
7. Once authenticated, tap Allow to download the La Trobe University configuration profile.
8. Once the profile has been downloaded, tap Close.
9. Open Settings on your device and tap Profile Downloaded.
10. Tap the profile La Trobe University eduroam_TLS MobileConfig then tap Install.
11. If you have a passcode or face ID setup on your device use this when prompted
12. Tap Install to verify that you wish to install the certificate on your device.
13. Tap Install again to verify that you wish to install the wireless profile on your device.
14. Tap Done. The profile has now been installed.
15. When on a La Trobe University campus go to Settings > Wi-Fi and select eduroam to connect using the provisioned certificate.

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to  https://wifi2.latrobe.edu.au
2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
3. Click JoinNow.
4. If prompted, download the WiFi_La_Trobe_University_Wrapper.exe installer by clicking Save File.
5. Once the file has finished downloading, click the downloads tab in your browser and open the saved file.
6. The W2 application will launch, click Next to continue the setup.
7. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
8. Once you have successfully logged in and the certificate has been installed, you will be prompted with Configuration succeeded.
9. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi2.latrobe.edu.au
2. If you are a current La Trobe University staff or student select I am a LTU staff/student. You will be redirected to a new landing page.
3. Click JoinNow.
4. Double-click the downloaded file: WiFi_La_Trobe_University_Wrapper.dmg
5. Double-click on the secure W2 WiFi_La_Trobe_University_Wrapper application to launch it.
6. Click Open.
7. When the application launches, click Next.
8. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
9. Once you have signed in correctly, you will be redirected back to the application.
10. Enter your personal username and password for logging into your Mac to allow the application to make changes (this is not your La Trobe username and password)
11. Enter your Keychain password (in most cases this will be the same as your Mac login password).
12. Click Done to complete the setup.
13. Now that this is set up when attending any La Trobe campus you will be able to select eduroam from the available wireless networks and it will connect.

Note: As listed in supported devices there are known issues with Chromebooks. Please attempt the steps below to connect to eduroam but be aware this may not connect correctly. Unfortunately this is a known error with Chromebooks.

1. Connect your Windows device to your personal network, hot spot or mobile data then navigate to https://wifi2.latrobe.edu.au
2. This should identify the device with a Google Chrome symbol as the system
3. Follow the prompts for set up which will include adding the SecureW2 Join Now as a Google Chrome extension
4. Go back to wifi page and select log in
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. This will prompt the system to open another tab where you are able to upload the SecureW2 .onc file
7. Scroll to the bottom of the page that has opened. It will have a ONC file upload option
8. Select upload - .onc file should be in downloads
9. Upload the file
10. Now select eduroam in network on device
11. This may open the wifi details page, just select connect without changing any details.
12. This should allow the device to connect to Eduroam (note this may take a minute to connect)

1. Open the Google Play Store and search for SecureW2 JoinNow and install the app.
2. Navigate to https://wifi2.latrobe.edu.au and select I am a LTU staff/student.
3. Tap JoinNow.
4. The application will ask for Location Permission
   • Select Yes: This will enable your device to automatically connect when you are within a detected range of the La Trobe eduroam wireless network.
   • Select No: This will mean you need to manually tell your device to connect to the eduroam network via your wireless settings each time you attend any La Trobe Campus.
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. Tap Continue to complete the enrollment process.
7. Tap Next.
8. Tap Done.
9. When on a La Trobe campus, you can open the SecureW2 JoinNow application to verify that you are connected to eduroam.

1. Connect your Apple IOS device to your personal network, hot spot or mobile data
2. Navigate to https://wifi2.latrobe.edu.au using Safari and select I am a LTU staff/student.
3. Tap JoinNow.
4. You will be redirected to a new landing page to provision your device. Tap Sign In.
5. Login to the LTU sign in page using your La Trobe username and password.
   Your username must be in the LTU format (e.g. 12345678@students.ltu.edu.au)
6. Tap JoinNow.
7. Once authenticated, tap Allow to download the La Trobe University configuration profile.
8. Once the profile has been downloaded, tap Close.
9. Open Settings on your device and tap Profile Downloaded.
10. Tap the profile La Trobe University eduroam_TLS MobileConfig then tap Install.
11. If you have a passcode or face ID setup on your device use this when prompted
12. Tap Install to verify that you wish to install the certificate on your device.
13. Tap Install again to verify that you wish to install the wireless profile on your device.
14. Tap Done. The profile has now been installed.
15. When on a La Trobe University campus go to Settings > Wi-Fi and select eduroam to connect using the provisioned certificate.

Certificates only need to be installed on the device once with it expiring 5 years after the first connection date.

Each user is permitted up to 10 personal devices that they can register and connect to the LTU eduroam network.

Although we work to support all devices on Eduroam and LTU networks, certain models may have difficulty connecting due to circumstances outside our control.

Supported BYOD services

• Windows and Apple desktop and notebook computers

  Note: Lenovo and Google Chromebooks are known to have issues connecting to the Eduroam network and may not work

• Apple iOS devices (iPad and iPhone)
• Android devices (tablets and smartphones)

Unsupported services and devices

• Apple Airplay services, including gaming, screen mirroring, and streaming content from a local device
• Google Home Devices
• Remote channel control of a Chromecast via phone or tablet
• Wireless printers
• Wireless speakers
• Nest Hub
• Any device requiring mDNS (these are usually devices intended for home networks rather than an enterprise environment)

To find your device’s MAC address

Windows 11, 10, 8, 7, Vista:

1. Click Windows Start or press the Windows key
2. In the search box, type cmd
3. Press the Enter key
4. A command window displays
5. Type ipconfig /all
6. Press Enter.
7. A physical address displays for each adapter.
8. The physical address is your device’s MAC address.

Windows 2000, 2003, XP, NT:

1. Click Start > Run.
2. A Run text box appears.
3. In the Run text box, type cmd.
4. Press Enter.
5. A command prompt displays.
6. In the command prompt, type ipconfig /all.
7. Press Enter.
8. Under Ethernet adapter Wireless Network Connection, a Physical Address displays.
9. This is your computer’s Ethernet MAC address.

Macintosh OS X:

1. Select Apple Icon > System Preferences > Network > Advanced.  A network box displays.
2. Select WiFi.
3. A WiFi Address or Airport Address displays.
4. This is your device’s MAC address.

Linux/Unix:

1. Launch the terminal
2. Type fconfig in terminal
3. Your MAC address is displayed

IOS:

1. Select Settings > General > About.
2. A Wi-Fi Address displays. This is your device’s MAC address.

Android:
In most cases, you can follow this procedure to locate your MAC address:

1. Select Settings > About Device > Status. A WiFi Address or WiFi MAC Address displays.
2. This is your device’s MAC address.

If this does not work or you do not see your operating system listed, refer to your device’s user manual or product support website.

If your Eduroam account isn’t working on La Trobe campuses, check that you’re using the correct login credentials provided by your University institution.

For further assistance, you will need to contact your University’s IT support as they manage your Eduroam access.

Working Access points will have a solid blue or green light.  The image below is of a new access point.

If the light is flashing please report the fault to the Student or Staff IT support team with the details on the label.

At La Trobe we are currently undergoing a network transformation program which aims to transform La Trobe University’s network to deliver a centralised network that is secure, seamless and future-proof across all campuses. As part of this program of work we are moving to a Wi-Fi first approach which will allow for greater flexibililty in ways of working and study.

For assistance with network or Wi-Fi issues, please use the appropriate contact information below:

• Students:
  • Phone: 03 9479 6000 (Option 2)
  • Alternatively, explore our other contact options through the Student IT Support Contact Page.
• Staff:
  • Phone: 03 9479 1500 (Option 1, Option 4)
  • Alternatively, log a ticket using the Staff IT Portal or chat function

Note: The Service Desk is dedicated to staff support and cannot assist students. Students should use the provided student contact channels only.