Support services

International Student Support

Throughout your time at La Trobe, you’re always welcome to seek advice, information and support to make the most of your learning experience with us. We have a wide range of services to help you with academic, social, financial, cultural, and other issues that may be affecting your studies. It’s important to seek help early if you experience any difficulties or have questions about your study requirements on a student visa.

For visa advice or information, please contact the Australian Department of Home Affairs.

Contact ASK La Trobe

One-on-one help

Our ASK La Trobe team is your first point of contact for your general student needs. They are available at all our campuses.  They can help you with queries related to:

• enrolment and navigating University systems
• academic expectations
• financial, accommodation, cultural and personal issues
• study-related questions that may impact on your visa
• help on campus
• student document requests
• University policies and procedures
• referrals to the appropriate University services

Ask La Trobe can also organise a 1:1 appointment with a specialist International Student Advisor for you. For assistance, contact ASK La Trobe.

Ask a Question Online

International student after-hours helpline

If you need urgent help after-hours (at night, during public holidays or on the weekends) call 1800 758 360 (if you're outside Australia, call +61 2 8905 0325). Calls are free from landlines, but standard call rates apply from mobile phones. It is helpful to have your student ID number ready.

Transition support for commencing international students

If you are a new student at La Trobe, we want you to have the best start to your studies. We offer tailored online (both live and On Demand) and face-to-face Orientation activities that provide key information and helpful tips about studying and living in Australia. This includes:

• Webinar videos that you can watch anywhere online
• A series of  live online Pre-Departure Sessions
• In-person International Students meet-and-greet events at our major campuses during Orientation Week

We also have our dedicated Enrol and Arrive website with the most up-to-date information and resources to support your successful transition to on-campus study. Once you’ve arrived onshore, you’ll receive a warm welcome and face-to-face support at our ASK La Trobe Welcome Zones.

You can also join our  Transition@La Trobe Facebook Group where you can connect with our e-Friend student volunteers as well as with other commencing international students.

Student Advising

The Student Advising team can provide you with individualised support around a range of topics. This includes personalised advice from your course-specific Student Advisor regarding your study plan and course structure. We also have specialist Student Advisors (e.g. International, Accommodation, AccessAbility).