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Date: Thursday 5 November

Time: Registration is at 9.30am

Venue: Main Lecture Theatre, Building 6, Albury-Wodonga campus 

Program schedule*

Time	Speaker	Affiliation	Topic
9.30-9.45am Registration and coffee
9.45am	Professor Lin Crase Craig Heiner	Professor of Applied Economics, La Trobe University Managing Director, North East Water	Setting the scene for water service differentiation.
10am	Dr Joel Byrnes	Manager, Government Advisory Services, Risk Advisory Services, KPMG	Customisation trends and lessons from other utilities.
10.40am	Anita Lumbus	Policy Officer, Consumer Utilities, Advocacy Centre	Customisation should not be at the expense of minimum standards.
11.20-11.30am Morning tea
11.30am	Dr Annette Weier	Project Manager (Water), Essential Services Commission	Developing a state-based access regime for water and sewerage infrastructure services.
12.20pm	Peter Betson	Acting General Manager, Water Branch, ACCC	The Water Act 2007 (Cth) and how it helps provide choice to water users.
1-1.30pm Lunch
1.30pm	Bethany Cooper	Associate Lecturer, La Trobe University	Paying your way out of water restrictions - results from a CV survey across different water jurisdictions.
2.10pm	Brett Mathieson	Manager Regulation, Yarra Valley Water	Customising services for Yarra Valley water users.
2.50pm	Gavin Hanlon	Managing Director, Coliban Water	Developments in customisation at Coliban.
3.30-3.40pm Afternoon tea
3.40pm	Garry Smith	Director, DG Consulting	Modifying wholesale arrangements to suit customisation.
4.20pm	Dr Bob Farquarson	Department of Agriculture and Food Systems, Melbourne School of Land and Environment	Scope for customisation in irrigation.
5pm Drinks in the foyer

Please note: this program is a draft only. Details may change.